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Delivery & Return Policy

Delivery

The shipping cost for orders under $130 will be between $9.95 and $19.95, depending on the size and destination of your order. This approximate rate will be calculated and added to your cart at checkout.

Free delivery is available on orders over $130 within Australia, with exemptions applying for bulky and heavy items. The shipping cost for bulky and heavy items is from $38, and may vary depending on the destination of the order. Theses items are classified as Bulky Goods (children sofa/armchairs, wooden table and chairs, standing animals, blocks table and chairs, dollhouse, balance board and art painting)

In terms of the express delivery service, please notify us by email (info@sleepingbunnies.com.au) and we will calculate the shipping cost based on your address and the weight/volume of your items. We will do our best to accommodate your request and ensure timely delivery. Please note that express shipping rates may vary depending on the shipping carrier and destination, and additional fees may apply. We recommend contacting us as soon as possible if you require express delivery to ensure we can meet your needs.

Once an order is placed, it cannot be edited, added to, or cancelled. Orders may take 1-2 business days to dispatch, and customers will be notified if there is a delay in shipping beyond that time. After dispatching, customers will receive an email with their tracking information once the order has been processed (please check your junk mail if the email is not in your inbox). All parcels will be dispatched and delivered through Australia Post, except for oversized items or those exceeding the size limitations. In such cases, Sendle may be utilized for shipping purposes.

If the customer is not available to receive the package or if the package is returned to us due to incorrect information provided by the customer, the customer may request a redelivery at their own expense. The cost of redelivery may differ from the initial shipping cost, and the customer will be responsible for covering this additional cost. To request a redelivery, the customer should contact us within 3 days of the package being returned to us and provide the correct shipping information.

Standard shipping usually takes between 2-11 business days, while express shipping usually takes between 1-6 business days.

Please note: Shipping times are a guideline and subject to change. Customers may experience slightly longer delivery times during peak periods, or any unforeseen or unavoidable events beyond the reasonable control of Sleeping Bunnies.

Sleeping Bunnies offers a 14-day return and exchange policy on any full-priced products for customers who change their minds, or who receive damaged or incorrect items. Discounted items purchased cannot be returned or exchanged for change of mind. Please noted all costume cannot be returned due to the personal hygiene issue.

Return or exchange items must be unused and in their original and unopened package. Any items that have been worn or used are not eligible for return or exchange. A valid receipt must be attached for returns and exchanges, and customers are responsible for the return shipping cost. Any shipping and handling charges are non-refundable.

All return and exchange items are eligible to be returned for an exchange item or store credit only, which is issued by Sleeping Bunnies. If the replacement item costs less than the returned item, Sleeping Bunnies can issue a credit to the customer for the difference.

If the item has not been dispatched yet or has not been received by the customer, and the customer decides to change their mind and request a refund, we offer a fully refund through Stripe. Store credits is not applied in this condition. But once the item is in delivered status, it is assumed the item is received. Store credits will be issued.

To return or exchange an item, please contact Sleeping Bunnies via email at info@sleepingbunnies.com.au to confirm the details of the return address and phone number, etc. A valid receipt of return by Australia Post should be attached to the email.

Sleeping Bunnies

2/9 Freight Road, Ravenhall VIC 3023.

The items should meet the above requirements prior to shipping; otherwise, they will be shipped back to the customer at their expense. Once the package has been received, the store credit will be processed and sent to the customer’s email address within 3 business days.

Sleeping Bunnies will ship the exchange item only if it meets all criteria listed above for the exchange policy and is deemed an acceptable return. If an item’s packaging has been removed or the item has been used, it may not be accepted as a return, except in cases where the item is defective or damaged upon arrival. In such cases, we will assess the condition of the item and determine whether it is suitable for return or exchange. Please note that items that have been damaged due to misuse or neglect will not be accepted for return or exchange, even if they are still under warranty. The shipping cost of the exchange item will be at Sleeping Bunnies’ expense.

In terms of damages, defective, or incorrect items, please email Sleeping Bunnies within 3 days of receiving the items (counting from the delivery date in Australia Post system). Sleeping Bunnies is unable to accept returns on items after 3 business days. Items damaged due to buyer’s negligence will not be accepted. All goods must be unworn and unused for an exchange or return to take place.